FAQ's

1.) Why shop with us?

  • We are the Official Team Store of your Colorado Avalanche, Denver Nuggets, Colorado Mammoth and Colorado Rapids! We are able to offer the biggest selection of team merchandise.

2.) How long do orders take to ship?

  • We typically expect orders to within 1-2 business days. If possible we try to get orders out the same day Monday-Friday. Orders placed after 3pm on Friday will ship on Monday due to carrier pick up.

  • To be able to offer a big selection of Rapids merchandise, often items are only located at DSGP and make take an additional 1-2 business days to retrieve the merchandise from DSGP.

3.) Do you ship Internationally?

  • Yes we ship to almost any country via FedEx International! Some countries require Taxes and Duties and is the customers responsibility to pay those as we do not charge for that.

4.) How do you send orders?

  • We ship domestic orders via UPS and USPS.  All International orders will be shipped via FedEx.

  • We ask that you do not use PO Boxes for any orders using UPS or FedEx as they need a physical address for them to deliver.

5.) How can I cancel my order?

  • Please contact us via Email as quickly as possible. Email Us Here

6.) How can return or exchange my order?

7.) Why didn't my order contain a packing slip?

  • In an effort to go green, we no longer pack a physical packing slip, a email confirmation now serves as packing slip.